Monthly Archives: April 2010

That’s Horrible!: A Recipe For Excellent Customer Service

When customers complain, our first instinct is to try to solve their problem. But customer complaints are multi-faceted, and solving the problem only rids the customer of the technical aspect of the issue. Customers who call in to complain are

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Principles of Integrity

The ITX Principles of Integrity provide examples of how we make, change, and keep promises. They do not cover every situation, so it is up to the you to use common sense about how to stay in integrity. Integrity: Honoring

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