Have you ever gotten into an argument that frustrated you so greatly that you shouted something aggressive and later regretted it? It’s always disconcerting when you lose control in a certain situation and look back on it afterward. Even witnessing…
Blog Archives
Creating Opportunities to Deliver Value
We talk a lot about delivering value at our organization, and we do a great job of putting that into practice. However, there is a step that occurs beforehand that allows us to even get to that point: creating those…
Tagged with: alignment, conversation, integrity, opportunity, responsibility, trust, value
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Posted in Articles
The Performance Conversation
The performance conversation is the third of three critical conversations for supervisors to have with team members and prospective hires. The supervisor will first want to ascertain the team members’ commitment to and alignment with the organization’s values via the…
Tagged with: alignment, commitment, communication, conversation, goals, opportunity, performance, training, value
Posted in Articles
Posted in Articles
The Values Conversation
The values conversation is the second of three critical conversations for supervisors to have with team members and prospective hires. At ITX, we are implementing these conversations across the board, with all of our team members, in order to align…
Tagged with: alignment, commitment, communication, conversation, goals, integrity, language, performance, responsibility, training, trust, value
Posted in Articles
Posted in Articles
Rating Your Team Based on What Really Matters:
Values and Critical Behaviors by Ralph Dandrea, Frederick Beer, Jonathan Coupal, Sean Flaherty and Hernan Chiosso Determining a team member’s efficacy can be a daunting task. Traditionally, managers have relied upon their memories of recent events to critique performance during…
Tagged with: alignment, conversation, goals, integrity, language, opportunity, performance, value
Posted in Articles
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Introduction to Spectacular Service
A 7-Part Recipe to Move Clients from Anxiety to Joy When clients complain – in any industry, whether it’s service or product based, and whether it’s an internal client or an external client — our first instinct is to try…
Tagged with: anxiety, commitment, communication, conversation, customer service, integrity, opportunity, performance, responsibility, trust, value
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The Case for Positive Language
Language affects our feelings. When we use normative terms to describe a person or situation, we are essentially saying that they are good or bad. If it’s perceived as the latter, we might trigger an unintended fight or flight reaction…
Considering Affinity in Client Relationships
Affinity is a term that is bandied about without much thought behind it. So what is an affinity? Affinity is a liking for or attraction to a person, thing or idea. In short, it’s a connection and our connection to…
The Commitment Conversation
The commitment conversation is the first of three critical conversations for supervisors to have with team members and prospective hires. It is intended to give supervisors the benefit of knowing the commitment level of each team member at any given…
Tagged with: anxiety, commitment, communication, conversation, goals, integrity, opportunity, performance, responsibility, trust, value
Posted in Articles
Posted in Articles