People tend to talk about commitment in fractions, as though we can be partially committed to something. But the purpose of making a commitment is to let someone know that he or she can rely upon us to act a…
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Merging Technical and Personal Performance to Create Stellar Customer Relationships
Creating a loyal client relationship requires great personal performance and great technical performance. Customers actually sometimes care less about what they ask for than about how they are treated. We can never achieve a high level of customer loyalty without…
Tagged with: customer service, featured, headline, integrity, language, performance, responsibillity, trust
Posted in Articles
Posted in Articles
Choosing the Right Words:
How Language Choice Impacts Comprehension and Results When we need to discuss a less-than-optimal situation with someone, we often struggle for the right words to effectively communicate what we need to say without causing resentment. Delivering criticism, no matter how…
Workable Availability
Workable availability is about getting clear that we will be accountable for our responsibilities at all times, even when someone else is standing in for us. This includes when we are on a lunch break, out sick, on vacation or…