Monthly Archives: October 2011

Distinguishing Superheroes from Villains

Customer service is usually perceived as a necessary evil, not something we get excited about, on either side of the phone. What if we instead viewed our part of the customer service equation enthusiastically, as an opportunity rather than a

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Introduction to Spectacular Service

A 7-Part Recipe to Move Clients from Anxiety to Joy When clients complain – in any industry, whether it’s service or product based, and whether it’s an internal client or an external client — our first instinct is to try

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