Blog Archives

Banishing Burnout

If we want to be high achievers, we have to work really hard; if we work too hard, we’ll get burned out and fail to achieve much of anything. Contradictory? Not exactly. It’s about perception. Sometimes, people warn us that

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Posted in Performance

Learning to Ride the Animal

Have you ever gotten into an argument that frustrated you so greatly that you shouted something aggressive and later regretted it? It’s always disconcerting when you lose control in a certain situation and look back on it afterward. Even witnessing

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Posted in Leadership

The Performance Conversation

The performance conversation is the third of three critical conversations for supervisors to have with team members and prospective hires. The supervisor will first want to ascertain the team members’ commitment to and alignment with the organization’s values via the

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Posted in Articles

The Brazil Test

Does it ever occur to you that perhaps fewer people could easily do all of the work that your business requires? Certainly, one indication that the people-to-work ratio is off-kilter is when team members are sitting around waiting for work;

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Posted in Articles

Training Ourselves to Trust

Most people believe that trust is something people have to earn, and that such trust is granted consciously. This article challenges part of that notion. What if the reality is that we trust someone because they’ve done things that our

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Posted in Articles

The Values Conversation

The values conversation is the second of three critical conversations for supervisors to have with team members and prospective hires. At ITX, we are implementing these conversations across the board, with all of our team members, in order to align

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Posted in Articles

Distinguishing Superheroes from Villains

Customer service is usually perceived as a necessary evil, not something we get excited about, on either side of the phone. What if we instead viewed our part of the customer service equation enthusiastically, as an opportunity rather than a

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Posted in Articles