Most people believe that trust is something people have to earn, and that such trust is granted consciously. This article challenges part of that notion. What if the reality is that we trust someone because they’ve done things that our…
Monthly Archives: November 2011
The Values Conversation
The values conversation is the second of three critical conversations for supervisors to have with team members and prospective hires. At ITX, we are implementing these conversations across the board, with all of our team members, in order to align…
Tagged with: alignment, commitment, communication, conversation, goals, integrity, language, performance, responsibility, training, trust, value
Posted in Articles
Posted in Articles
Choosing the Right Words:
How Language Choice Impacts Comprehension and Results When we need to discuss a less-than-optimal situation with someone, we often struggle for the right words to effectively communicate what we need to say without causing resentment. Delivering criticism, no matter how…
Workable Availability
Workable availability is about getting clear that we will be accountable for our responsibilities at all times, even when someone else is standing in for us. This includes when we are on a lunch break, out sick, on vacation or…
Rating Your Team Based on What Really Matters:
Values and Critical Behaviors by Ralph Dandrea, Frederick Beer, Jonathan Coupal, Sean Flaherty and Hernan Chiosso Determining a team member’s efficacy can be a daunting task. Traditionally, managers have relied upon their memories of recent events to critique performance during…
Tagged with: alignment, conversation, goals, integrity, language, opportunity, performance, value
Posted in Articles
Posted in Articles