If we want to be high achievers, we have to work really hard; if we work too hard, we’ll get burned out and fail to achieve much of anything. Contradictory? Not exactly. It’s about perception. Sometimes, people warn us that…
Blog Archives
Learning to Ride the Animal
Have you ever gotten into an argument that frustrated you so greatly that you shouted something aggressive and later regretted it? It’s always disconcerting when you lose control in a certain situation and look back on it afterward. Even witnessing…
The Performance Conversation
The performance conversation is the third of three critical conversations for supervisors to have with team members and prospective hires. The supervisor will first want to ascertain the team members’ commitment to and alignment with the organization’s values via the…
Tagged with: alignment, commitment, communication, conversation, goals, opportunity, performance, training, value
Posted in Articles
Posted in Articles
The Brazil Test
Does it ever occur to you that perhaps fewer people could easily do all of the work that your business requires? Certainly, one indication that the people-to-work ratio is off-kilter is when team members are sitting around waiting for work;…
Training Ourselves to Trust
Most people believe that trust is something people have to earn, and that such trust is granted consciously. This article challenges part of that notion. What if the reality is that we trust someone because they’ve done things that our…
The Values Conversation
The values conversation is the second of three critical conversations for supervisors to have with team members and prospective hires. At ITX, we are implementing these conversations across the board, with all of our team members, in order to align…
Tagged with: alignment, commitment, communication, conversation, goals, integrity, language, performance, responsibility, training, trust, value
Posted in Articles
Posted in Articles
Distinguishing Superheroes from Villains
Customer service is usually perceived as a necessary evil, not something we get excited about, on either side of the phone. What if we instead viewed our part of the customer service equation enthusiastically, as an opportunity rather than a…